/* Painel de Suporte SofI.A — sistema visual (skill sofia-brand) */
:root{
  --branco:#FFFFFF; --roxo:#622E84; --roxo-900:#2E1440; --roxo-700:#4A2063; --roxo-100:#E6DCEE; --roxo-050:#F6F2FA;
  --magenta:#842E7B; --magenta-050:#FAF1F8; --verde:#50842E; --verde-700:#3D6522; --verde-050:#EEF5E9;
  --ambar-700:#8A5A00; --ambar-050:#FFF6E0; --ambar-borda:#F1DDA8;
  --erro:#A3263A; --erro-050:#FCEEF0;
  --tinta:#1A0E24; --tinta-70:#5B4E66; --tinta-45:#6E6479; --linha:#E9E1F0;
  --grad:linear-gradient(135deg,#622E84,#842E7B);
  --shadow:0 1px 2px rgba(46,20,64,.04),0 8px 24px rgba(46,20,64,.06);
  --r:20px; --r-sm:12px;
  font-family:'Poppins',Montserrat,system-ui,-apple-system,'Segoe UI',Roboto,sans-serif;
  color-scheme:light;
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--roxo-050);color:var(--tinta);font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
[hidden]{display:none!important}
a{color:var(--roxo)}
:focus-visible{outline:3px solid var(--roxo-100);outline-offset:2px}

/* ---------- Estrutura ---------- */
.app{display:flex;flex-direction:column;height:100vh;height:100dvh;min-height:0}
.topbar{display:flex;align-items:center;gap:16px;padding:10px 24px;background:var(--branco);border-bottom:1px solid var(--linha);flex:0 0 auto;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:14px;text-decoration:none;color:inherit}
.brand img{height:34px;width:auto;display:block}
.brand .t{font-size:15px;font-weight:700;letter-spacing:-.01em;line-height:1.2}
.brand .s{font-size:12px;color:var(--tinta-45);font-weight:500}
.spacer{flex:1}
.nav{display:flex;gap:4px;background:var(--roxo-050);padding:4px;border-radius:999px;border:1px solid var(--linha)}
.nav button{border:0;background:transparent;color:var(--tinta-70);font-weight:600;font-size:13.5px;padding:8px 16px;border-radius:999px;cursor:pointer;transition:background .18s,color .18s;display:inline-flex;align-items:center;gap:7px;min-height:36px}
.nav button[aria-selected="true"]{background:var(--branco);color:var(--roxo);box-shadow:var(--shadow)}
.nav button:hover{color:var(--roxo)}
.me{display:flex;align-items:center;gap:10px}
.me .nome{font-weight:600;font-size:13.5px}
.cat{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--magenta);background:var(--magenta-050);border:1px solid var(--roxo-100);padding:4px 10px;border-radius:999px;white-space:nowrap}
.btn-lite{border:1px solid var(--linha);background:var(--branco);color:var(--roxo);font-weight:600;font-size:12.5px;padding:7px 13px;border-radius:999px;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;gap:6px;min-height:34px}
.btn-lite:hover{border-color:var(--roxo-100);background:var(--roxo-050)}

.view{flex:1 1 auto;min-height:0;display:flex;flex-direction:column}
.split{display:grid;grid-template-columns:380px 1fr;flex:1 1 auto;min-height:0}
.pane{background:var(--branco);border-right:1px solid var(--linha);display:flex;flex-direction:column;min-height:0}
.pane-head{padding:16px 16px 8px}
.scroll{overflow-y:auto;flex:1;padding:6px 8px 16px}
.page{overflow-y:auto;flex:1;padding:28px clamp(16px,4vw,48px) 48px}
.page-inner{max-width:1180px;margin:0 auto}

/* ---------- Tipografia de seção ---------- */
.eyebrow{display:flex;align-items:center;gap:10px;font-size:12px;font-weight:700;letter-spacing:.2em;text-transform:uppercase;color:var(--magenta);margin:0 0 6px}
.eyebrow::before{content:"";width:26px;height:2px;background:var(--magenta);border-radius:2px}
h2.titulo{font-size:28px;font-weight:800;letter-spacing:-.028em;line-height:1.1;margin:0 0 6px}
.lead{color:var(--tinta-70);margin:0 0 24px;max-width:70ch}
.sec-title{font-size:12px;font-weight:700;letter-spacing:.12em;text-transform:uppercase;color:var(--tinta-45);margin:16px 8px 6px}

/* ---------- Controles ---------- */
.tabs{display:flex;gap:4px;background:var(--roxo-050);padding:4px;border-radius:999px;border:1px solid var(--linha)}
.tab{flex:1;border:0;background:transparent;color:var(--tinta-70);font-weight:600;font-size:13px;padding:7px 8px;border-radius:999px;cursor:pointer;transition:.18s;min-height:34px;white-space:nowrap}
.tab[aria-selected="true"]{background:var(--branco);color:var(--roxo);box-shadow:var(--shadow)}
.tab .n{font-variant-numeric:tabular-nums;opacity:.7;margin-left:3px}
.chips{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}
.chip{border:1px solid var(--linha);background:var(--branco);color:var(--tinta-70);font-size:12px;font-weight:600;padding:5px 10px;border-radius:999px;cursor:pointer;min-height:30px}
.chip[aria-pressed="true"]{border-color:var(--roxo);color:var(--roxo);background:var(--roxo-050)}
.search{margin-top:10px;position:relative}
.search input{width:100%;border:1px solid var(--linha);border-radius:var(--r-sm);padding:10px 12px 10px 38px;font-size:14px;background:var(--roxo-050)}
.search input:focus{outline:2px solid var(--roxo-100);border-color:var(--roxo)}
.search svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--tinta-45)}

.btn{border:0;border-radius:var(--r-sm);padding:10px 16px;font-weight:600;font-size:14px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;transition:background .18s,border-color .18s,filter .18s;white-space:nowrap;min-height:44px}
.btn[disabled]{opacity:.5;cursor:not-allowed}
.btn-prim{background:var(--grad);color:#fff}
.btn-prim:hover{filter:brightness(1.07)}
.btn-ok{background:var(--verde);color:#fff}
.btn-ok:hover{background:var(--verde-700)}
.btn-sec{background:var(--branco);color:var(--roxo);border:1.5px solid var(--roxo-100)}
.btn-sec:hover{background:var(--roxo-050);border-color:var(--roxo)}
.btn-perigo{background:var(--branco);color:var(--erro);border:1.5px solid #F0C9D0}
.btn-perigo:hover{background:var(--erro-050)}
.btn-icon{min-height:36px;padding:7px 10px;font-size:13px}

.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}
.field label{font-size:13px;font-weight:600;color:var(--tinta-70)}
.field input,.field select{border:1px solid var(--linha);border-radius:var(--r-sm);padding:11px 12px;font-size:14.5px;background:var(--branco);min-height:44px}
.field input:focus,.field select:focus{outline:2px solid var(--roxo-100);border-color:var(--roxo)}
.field .hint{font-size:12px;color:var(--tinta-45)}
.radio-cards{display:grid;gap:8px}
.radio-cards label{display:grid;grid-template-columns:20px 1fr;gap:10px;align-items:start;border:1px solid var(--linha);border-radius:var(--r-sm);padding:10px 12px;cursor:pointer;font-weight:500;color:var(--tinta)}
.radio-cards label:has(input:checked){border-color:var(--roxo);background:var(--roxo-050)}
.radio-cards input{margin-top:4px;accent-color:var(--roxo)}
.radio-cards small{display:block;color:var(--tinta-45);font-size:12px;font-weight:400}

/* ---------- Pílulas de estado ---------- */
.tag{font-size:11.5px;font-weight:600;padding:3px 9px;border-radius:999px;display:inline-flex;align-items:center;gap:6px;line-height:1.3;white-space:nowrap}
.tag i{width:7px;height:7px;border-radius:50%;display:block;flex:0 0 auto}
.tag.bot{background:var(--roxo-050);color:var(--roxo);border:1px solid var(--roxo-100)}
.tag.bot i{background:var(--roxo)}
.tag.espera{background:var(--ambar-050);color:var(--ambar-700);border:1px solid var(--ambar-borda)}
.tag.espera i{background:#C98A00}
.tag.humano{background:var(--verde-050);color:var(--verde-700);border:1px solid #D6E7C9}
.tag.humano i{background:var(--verde)}
.tag.fim{background:#F1EEF5;color:var(--tinta-45);border:1px solid var(--linha)}
.tag.fim i{background:var(--tinta-45)}
.tag.lg{font-size:12.5px;padding:6px 12px}

/* ---------- Lista de conversas ---------- */
.row{display:grid;grid-template-columns:44px 1fr auto;gap:12px;padding:12px;border-radius:14px;cursor:pointer;border:1px solid transparent;align-items:start;transition:background .15s,border-color .15s;width:100%;text-align:left;background:transparent}
@media (hover:hover){.row:hover{background:var(--roxo-050)}}
.row[aria-current="true"]{background:var(--roxo-050);border-color:var(--roxo-100)}
.row[aria-disabled="true"]{cursor:default;opacity:.7}
.row[aria-disabled="true"]:hover{background:transparent}
.avatar{width:44px;height:44px;border-radius:12px;background:var(--grad);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:15px;flex:0 0 auto}
.row .who{min-width:0}
.row .nome{font-weight:600;font-size:14.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.row .tel{color:var(--tinta-45);font-size:12px;font-variant-numeric:tabular-nums;margin-top:1px}
.row .prev{color:var(--tinta-45);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:1px}
.row .tags{margin-top:7px;display:flex;gap:6px;flex-wrap:wrap}
.row .time{font-size:11.5px;color:var(--tinta-45);font-variant-numeric:tabular-nums;white-space:nowrap}
.vazio{padding:28px 16px;color:var(--tinta-45);font-size:13.5px;text-align:center}

/* Card da fila (equipe) */
.fila-card{border:1px solid var(--ambar-borda);background:var(--ambar-050);border-radius:16px;padding:12px 14px;margin:0 4px 8px;display:grid;gap:8px}
.fila-card .l1{display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.fila-card .nome{font-weight:700;font-size:14.5px}
.fila-card .cod{font-size:12px;color:var(--ambar-700);font-weight:600;font-variant-numeric:tabular-nums}
.fila-card .mot{font-size:13px;color:var(--tinta-70)}
.fila-card .espera{font-size:12px;color:var(--ambar-700)}

/* ---------- Conversa ---------- */
.conv{display:flex;flex-direction:column;min-height:0;background:var(--roxo-050)}
.conv-head{display:flex;align-items:center;gap:14px;padding:14px 24px;background:var(--branco);border-bottom:1px solid var(--linha);flex:0 0 auto;flex-wrap:wrap}
.conv-head .h-nome{font-weight:700;font-size:17px;letter-spacing:-.01em}
.conv-head .h-num{font-size:13px;color:var(--tinta-45);font-variant-numeric:tabular-nums}
.conv-head .acoes{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.msgs{overflow-y:auto;flex:1;padding:24px;display:flex;flex-direction:column;gap:14px}
.msg{max-width:min(560px,78%);display:flex;flex-direction:column;gap:4px;animation:rise .28s ease both}
@keyframes rise{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.msg .bubble{padding:11px 14px;border-radius:16px;font-size:14.5px;white-space:pre-wrap;overflow-wrap:anywhere}
.msg .lbl{font-size:11.5px;font-weight:600;display:flex;align-items:center;gap:6px;color:var(--tinta-45)}
.msg .t{font-size:11px;color:var(--tinta-45);font-variant-numeric:tabular-nums}
.msg.cliente{align-self:flex-start}
.msg.cliente .bubble{background:var(--branco);border:1px solid var(--linha);border-top-left-radius:5px}
.msg.agente,.msg.equipe{align-self:flex-end;align-items:flex-end}
.msg.agente .bubble{background:var(--roxo-050);border:1px solid var(--roxo-100);border-top-right-radius:5px}
.msg.agente .lbl{color:var(--roxo)}
.msg.equipe .bubble{background:var(--verde-050);border:1px solid #D6E7C9;border-top-right-radius:5px}
.msg.equipe .lbl{color:var(--verde-700)}
.sys{align-self:center;text-align:center;max-width:86%;font-size:12.5px;color:var(--tinta-70);background:var(--magenta-050);border:1px dashed var(--roxo-100);padding:6px 14px;border-radius:12px}
.dia{align-self:center;font-size:11.5px;color:var(--tinta-45);background:var(--branco);border:1px solid var(--linha);padding:3px 12px;border-radius:999px}
.composer{flex:0 0 auto;padding:14px 24px 18px;background:var(--branco);border-top:1px solid var(--linha)}
.locked{display:flex;align-items:center;gap:10px;justify-content:center;color:var(--roxo);background:var(--roxo-050);border:1px solid var(--roxo-100);border-radius:var(--r-sm);padding:12px;font-size:13.5px;font-weight:500;text-align:center}
.composer .box{display:flex;gap:10px;align-items:flex-end}
.composer textarea{flex:1;resize:none;border:1px solid var(--linha);border-radius:14px;padding:12px 14px;font-size:14.5px;max-height:140px;background:var(--branco);min-height:46px}
.composer textarea:focus{outline:2px solid var(--roxo-100);border-color:var(--roxo)}
.send{background:var(--grad);color:#fff;width:46px;height:46px;border-radius:14px;flex:0 0 auto;border:0;cursor:pointer;display:flex;align-items:center;justify-content:center}
.send:hover{filter:brightness(1.07)}
.empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--tinta-45);gap:14px;padding:40px;text-align:center}
.empty .glyph{width:76px;height:76px;border-radius:22px;background:var(--branco);border:1px solid var(--linha);display:flex;align-items:center;justify-content:center;color:var(--roxo)}
.empty strong{color:var(--tinta)}
.back{display:none}

/* ---------- Cards / tabela ---------- */
.card{background:var(--branco);border:1px solid var(--linha);border-radius:var(--r);box-shadow:var(--shadow)}
.card-pad{padding:20px 22px}
.toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:16px}
.tbl-wrap{overflow-x:auto}
table.tbl{width:100%;border-collapse:collapse;font-size:14px}
.tbl th{text-align:left;font-size:12px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--tinta-45);padding:12px 16px;border-bottom:1px solid var(--linha);white-space:nowrap}
.tbl td{padding:12px 16px;border-bottom:1px solid var(--linha);vertical-align:middle}
.tbl tr:last-child td{border-bottom:0}
.tbl td.num,.tbl th.num{text-align:right;font-variant-numeric:tabular-nums}
.pessoa{display:flex;align-items:center;gap:12px}
.pessoa .avatar{width:38px;height:38px;font-size:13px;border-radius:10px}
.pessoa .n{font-weight:600}
.pessoa .e{font-size:12.5px;color:var(--tinta-45)}
.acoes-linha{display:flex;gap:6px;justify-content:flex-end;flex-wrap:wrap}
.voce{font-size:11px;font-weight:600;color:var(--tinta-45);margin-left:6px}

/* Indicativos */
.kpis{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:22px}
@media (max-width:900px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:480px){.kpis{grid-template-columns:1fr}}
.kpi{background:var(--branco);border:1px solid var(--linha);border-radius:var(--r);padding:16px 18px;display:flex;flex-direction:column;gap:4px}
.kpi .rot{font-size:12.5px;color:var(--tinta-70);font-weight:500}
.kpi .val{font-size:30px;font-weight:800;letter-spacing:-.03em;font-variant-numeric:tabular-nums;line-height:1.1}
.kpi .sub{font-size:12px;color:var(--tinta-45)}
.barra{display:flex;align-items:center;gap:10px;justify-content:flex-end}
.barra .trilho{width:90px;height:8px;background:var(--roxo-050);border-radius:4px;overflow:hidden;flex:0 0 auto}
.barra .fill{height:100%;background:var(--roxo);border-radius:0 4px 4px 0}
.nota{font-size:12.5px;color:var(--tinta-45);margin-top:12px}

/* Diálogo */
dialog{border:0;border-radius:var(--r);padding:0;box-shadow:0 24px 64px rgba(46,20,64,.28);width:min(480px,calc(100vw - 32px));color:var(--tinta)}
dialog::backdrop{background:rgba(26,14,36,.45)}
.dlg-head{padding:20px 22px 4px}
.dlg-head h3{margin:0;font-size:19px;font-weight:700;letter-spacing:-.01em}
.dlg-head p{margin:6px 0 0;color:var(--tinta-70);font-size:14px}
.dlg-body{padding:14px 22px 4px}
.dlg-foot{display:flex;gap:10px;justify-content:flex-end;padding:12px 22px 20px;flex-wrap:wrap}
.erro-form{color:var(--erro);background:var(--erro-050);border-radius:10px;padding:9px 12px;font-size:13px;margin-bottom:12px}

/* Aviso flutuante */
.toast{position:fixed;left:50%;top:calc(76px + env(safe-area-inset-top,0px));transform:translateX(-50%);background:var(--roxo-900);color:#fff;padding:11px 18px;border-radius:12px;font-size:14px;box-shadow:var(--shadow);z-index:50;max-width:calc(100vw - 32px)}
.toast.erro{background:var(--erro)}

/* ---------- Login ---------- */
.login-wrap{min-height:100vh;min-height:100dvh;display:grid;grid-template-columns:1.05fr 1fr}
.login-hero{background:linear-gradient(120deg,#4A2063,#622E84 45%,#842E7B);color:#fff;padding:48px clamp(24px,6vw,72px);display:flex;flex-direction:column;justify-content:space-between;gap:32px;position:relative;overflow:hidden}
.login-hero .pill-logo{background:#fff;border-radius:16px;padding:12px 18px;display:inline-flex;align-self:flex-start}
.login-hero .pill-logo img{height:40px;display:block}
.login-hero h1{font-size:clamp(32px,4vw,48px);font-weight:800;letter-spacing:-.028em;line-height:1.05;margin:0 0 12px}
.login-hero p{color:rgba(255,255,255,.82);max-width:42ch;margin:0}
.login-hero .eyebrow{color:#F3D9EE}
.login-hero .eyebrow::before{background:#F3D9EE}
.hero-cards{display:grid;gap:10px;max-width:420px}
.hero-card{background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.16);border-radius:16px;padding:12px 14px;display:flex;gap:12px;align-items:center;font-size:14px}
.hero-card svg{flex:0 0 auto}
.malha{position:absolute;right:-40px;top:-20px;opacity:.28;pointer-events:none}
.login-form{display:flex;align-items:center;justify-content:center;padding:32px 16px;background:var(--branco)}
.login-box{width:min(380px,100%)}
.login-box h2{font-size:26px;font-weight:800;letter-spacing:-.028em;margin:0 0 6px}
.login-box .lead{margin-bottom:24px}

/* ---------- Responsivo ---------- */
@media (max-width:900px){
  .split{grid-template-columns:1fr}
  .split .conv{display:none}
  body.lendo .split .pane{display:none}
  body.lendo .split .conv{display:flex}
  .back{display:inline-flex}
  .topbar{padding:10px 16px;gap:10px}
  .brand .s{display:none}
  .me .nome,.me .cat{display:none}
  .me{width:100%;gap:8px}
  .btn-lite{white-space:nowrap}
  .topbar .spacer{display:none}
  .nav{order:5;width:100%;justify-content:space-between}
  .nav button{flex:1;justify-content:center;padding:8px 6px}
  .conv-head{padding:12px 16px}
  .msgs{padding:16px}
  .composer{padding:12px 16px calc(14px + env(safe-area-inset-bottom,0px))}
  .login-wrap{grid-template-columns:1fr}
  .login-hero{padding:28px 20px}
  .hero-cards{display:none}
  .tbl .esconde-mobile{display:none}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}
.row:active,.btn:active,.chip:active,.tab:active{transform:scale(.98)}
.thread{display:flex;flex-direction:column;min-height:0;height:100%}
.conv-head .who{min-width:0}
fieldset{border:0;padding:0;margin:0 0 14px;min-width:0}
.login-box .btn{width:100%;margin-top:6px}
.tbl .pessoa{min-width:210px}
.tbl .pessoa .n{white-space:nowrap}
.tbl-ind{min-width:960px}

/* ---- Primeiro acesso (código do WhatsApp) ---- */
.tag.pendente{background:var(--ambar-050);color:var(--ambar-700);border:1px solid var(--ambar-borda);margin-top:6px}
.tag.pendente i{background:#C98A00}
.field input.codigo{font-size:24px;font-weight:600;letter-spacing:.42em;text-align:center;font-variant-numeric:tabular-nums;padding-left:.42em}
.field input.codigo::placeholder{color:var(--linha);letter-spacing:.42em}
.check{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--tinta-70,#4b4458);margin:-2px 0 10px;cursor:pointer;min-height:44px}
.check input{width:18px;height:18px;accent-color:var(--roxo)}
.nota a{color:var(--roxo);font-weight:600;text-decoration:underline;text-underline-offset:2px}
.nota a:hover{color:var(--magenta,#842E7B)}